COM 631 Regent University Spanx Inc Organizational Communication Audit Paper

The organization of choice is Spanx.

COMMUNICATION EVALUATION
SURVEY
developed by
Dr. Alan Winegarden
CONCORDIA UNIVERSITY
St. Paul, Minnesota
Instructions
Please circle your responses on the survey form. Please answer all questions since each is important
for possibly improving the operation of your organization. If there are any questions which do not
apply to you, leave them blank. If there are questions which you do not understand, please ask us
about them. We appreciate your patience for this important survey.
PLEASE MARK ONLY ONE RESPONSE TO EACH QUESTION
Based on the Questionnaire Survey by the International Communication Association
1
Communication Evaluation Survey
Receiving Information from Others
Instructions for Questions 1 through 26
You can receive information about various topics in your organization. For each topic listed below,
circle the response that best indicates: (1) the amount of information you are receiving on that topic
and (2) the amount of information you need to receive on that topic, that is, the amount you have to
have in order to do your job.
1 = Very Little
2 = Little
3 = Some
4 = Great
5 = Very Great
This is the amount
of information I
receive now
Topic Area
How well I am doing in my job.
1.
1 2 3 4 5
My job duties.
3.
1 2 3 4 5
Organizational policies.
5.
1 2 3 4 5
Pay and benefits.
7.
1 2 3 4 5
How technological changes affect my job.
9.
1 2 3 4 5
Mistakes and failures of my organization.
11.
1 2 3 4 5
How I am being judged.
13.
1 2 3 4 5
How my job-related problems are being handled.
15.
1 2 3 4 5
How organization decisions are made that affect
my job.
17.
1 2 3 4 5
Promotion and advancement opportunities in my
organization
19.
1 2 3 4 5
Important new product, service or program
developments in my organization.
21.
1 2 3 4 5
How my job relates to the total operation of
my organization.
23.
1 2 3 4 5
Specific problems faced by management.
25.
1 2 3 4 5
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This is the amount
of information I
need to receive
2.
1 2 3 4 5
4.
1 2 3 4 5
6.
1 2 3 4 5
8.
1 2 3 4 5
10.
1 2 3 4 5
12.
1 2 3 4 5
14.
1 2 3 4 5
16.
1 2 3 4 5
18.
1 2 3 4 5
20.
1 2 3 4 5
22.
1 2 3 4 5
24.
1 2 3 4 5
26.
1 2 3 4 5
2
Communication Evaluation Survey
Sending Information to Others
Instructions for Questions 27 through 40
In addition to receiving information, there are many topics on which you can send information to others. For each topic
listed below, circle the response that best indicates: (1) the amount of information you are sending on that topic and (2)
the amount of information you need to send on that topic in order to do your job.
1 = Very Little
2 = Little
3 = Some
4 = Great
5 = Very Great
This is the amount
of information I
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send now
Topic Area
Reporting what I am doing in my job.
27.
1 2 3 4 5
Reporting what I think my job requires me to do.
29.
1 2 3 4 5
Reporting job-related problems
31.
1 2 3 4 5
Complaining about my job and/or working conditions.
33.
1 2 3 4 5
Requesting information necessary to do my job.
35.
1 2 3 4 5
Evaluating the performance of my immediate
supervisor
37.
1 2 3 4 5
Asking for clearer work instructions.
39.
1 2 3 4 5
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This is the amount
of information I
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need to send
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28.
1 2 3 4
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30.
1 2 3 4
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32.
1 2 3 4
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34.
1 2 3 4
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36.
1 2 3 4
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38.
1 2 3 4
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40.
1 2 3 4
5
5
5
5
5
5
5
3
Communication Evaluation Survey
Follow-up on Information Sent
Instructions for Questions 41 through 50
Indicate the amount of action or follow-up that is and needs to be taken on information you send to the following:
1 = Very Little
2 = Little
3 = Some
4 = Great
5 = Very Great
This is the amount
of follow-up now
Topic Area
Subordinates
41.
1 2 3 4 5
Co-workers
43.
1 2 3 4 5
Immediate supervisor
45.
1 2 3 4 5
Middle Management
47.
1 2 3 4 5
Top Management
49.
1 2 3 4 5
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This is the amount
of follow-up needed
42.
1 2 3 4 5
44.
1 2 3 4 5
46.
1 2 3 4 5
48.
1 2 3 4 5
50.
1 2 3 4 5
4
Communication Evaluation Survey
Sources of Information
Instructions for Questions 51 through 68
You not only receive various kinds of information, but can receive such information from various sources within the
organization. For each source listed below, circle the response that best indicates: (1) the amount of information you are
receiving from that source and (2) the amount of information you need to receive from that source in order to do your
job.
1 = Very Little
2 = Little
3 = Some
4 = Great
5 = Very Great
This is the amount
of information I
receive now
Sources of Information
Subordinates (if applicable)
51.
1 2 3 4 5
Co-workers in my own unit or department
53.
1 2 3 4 5
Individuals in other units or departments in
my organization
55.
1 2 3 4 5
Immediate supervisor
57.
1 2 3 4 5
Department meetings
59.
1 2 3 4 5
Middle Management
61.
1 2 3 4 5
Formal management presentations
63.
1 2 3 4 5
Top management
65.
1 2 3 4 5
The “grapevine”
67.
1 2 3 4 5
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This is the amount
of information I
need to receive
52.
1 2 3 4 5
54.
1 2 3 4 5
56.
1 2 3 4 5
58.
1 2 3 4 5
60.
1 2 3 4 5
62.
1 2 3 4 5
64.
1 2 3 4 5
66.
1 2 3 4 5
68.
1 2 3 4 5
5
Communication Evaluation Survey
Timeliness of Information Received from Key Sources
Instructions for Questions 69 through 74
Indicate the extent to which information from the following sources is usually timely (you get information when you need
it — not too early, not too late).
1 = Very Little
2 = Little
3 = Some
4 = Great
5 = Very Great
Subordinates (if applicable)
69.
1 2 3 4 5
Co-workers
70.
1 2 3 4 5
Immediate supervisor
71.
1 2 3 4 5
Middle management
72.
1 2 3 4 5
Top management
73.
1 2 3 4 5
“Grapevine”
74.
1 2 3 4 5
6
Communication Evaluation Survey
Organizational Communication Relationships
Instructions for Questions 75 through 93
A variety of communicative relationships exist in organizations like your own. Employees exchange messages regularly
with supervisors, subordinates, co-workers, etc. Considering your relationships with others in your organization, please
circle the response which best describes the relationship in question.
1 = Very Little
2 = Little
3 = Some
4 = Great
5 = Very Great
Relationship:
I trust my co-workers.
75.
1 2 3 4 5
My co-workers get along with each other.
76.
1 2 3 4 5
My relationship with my co-workers is satisfying.
77.
1 2 3 4 5
I trust my immediate supervisor.
78.
1 2 3 4 5
My immediate supervisor is honest with me.
79.
1 2 3 4 5
My immediate supervisor listens to me.
80.
1 2 3 4 5
I am free to disagree with my immediate supervisor.
81.
1 2 3 4 5
I can tell my immediate supervisor when things are going wrong.
82.
1 2 3 4 5
My immediate supervisor praises me for a good job.
83.
1 2 3 4 5
My immediate supervisor is friendly with his/her subordinates.
84.
1 2 3 4 5
My immediate supervisor understands my job needs.
85.
1 2 3 4 5
My relationship with my immediate supervisor is satisfying.
86.
1 2 3 4 5
I trust top management.
87.
1 2 3 4 5
Top management is sincere in their efforts to communicate with employees.
88.
1 2 3 4 5
My relationship with top management is satisfying.
89.
1 2 3 4 5
My organization encourages difference of opinion.
90.
1 2 3 4 5
I have a say in decisions that affect my job.
91.
1 2 3 4 5
I influence operations in my unit or department.
92.
1 2 3 4 5
I have a part in accomplishing my organization’s goals.
93.
1 2 3 4 5
7
Communication Evaluation Survey
Organizational Outcomes
Instructions for Questions 94 through 106
One of the most important “outcomes” of working in an organization is the satisfaction one receives or fails to receive
through working there. Such “satisfaction” can relate to the job, one’s co-workers, supervisor, or the organization as a
whole. Please circle the response which best indicates the extent to which you are satisfied with:
1 = Very Little
2 = Little
3 = Some
4 = Great
5 = Very Great
Outcome:
My job
94.
1 2 3 4 5
My pay
95.
1 2 3 4 5
My progress in my organization up to this point in time
96.
1 2 3 4 5
My chances for getting ahead in my organization
97.
1 2 3 4 5
My opportunity to “make a difference” — to contribute to the overall success
of my organization
98.
1 2 3 4 5
My organization’s system for recognizing and rewarding outstanding performance
99.
1 2 3 4 5
My organization’s concern for its members’ welfare
100.
1 2 3 4 5
My organization’s overall communicative efforts
101.
1 2 3 4 5
Working in my organization
102.
1 2 3 4 5
My organization, as compared to other such organizations
103.
1 2 3 4 5
My organization’s overall efficiency of operation
104.
1 2 3 4 5
The overall quality of my organization’s product or service
105.
1 2 3 4 5
My organization’s achievement of its goals and objectives
106.
1 2 3 4 5
8
Communication Evaluation Survey
Channels of Communication
Instructions for Questions 107 through 122
The following questions list a variety of channels through which information is transmitted to employees. Please circle
the response which best indicates: (1) the amount of information you are receiving through that channel and (2) the
amount of information you need to receive through that channel.
1 = Very Little
2 = Little
3 = Some
4 = Great
5 = Very Great
This is the amount
of information I
receive now
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Channel:
Face-to-face contact between two people
107.
1 2 3 4 5
Face-to-face contact among more than two people
109.
1 2 3 4 5
Telephone
111.
1 2 3 4 5
Written (memos, letters)
113.
1 2 3 4 5
Bulletin Boards
115.
1 2 3 4 5
Internal Publications
117.
1 2 3 4 5
Internal Audio-Visual Media (Videotape, Films, Slides)
119.
1 2 3 4 5
External Media (TV, Radio, Newspapers)
121.
1 2 3 4 5
This is the amount
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of information I
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need to receive
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108. 1 2 3
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110. 1 2 3
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112. 1 2 3
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114. 1 2 3
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116. 1 2 3
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118. 1 2 3
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120. 1 2 3
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122. 1 2 3
4 5
4 5
4 5
4 5
4 5
4 5
4 5
4 5
9
Communication Evaluation Survey
Background Information
This section is for statistical purposes only and will be used to study how different groups of people view your
organization. We do not want your name, but would appreciate the following information.
123. How do you receive most of your income from this organization?
1. Salaried
2. Hourly
3. Piece work
4. Commission
5. Other
124. What is your sex?
1. Male
2. Female
125. Do you work:
1. Fulltime
2. Parttime
3. Temporary Fulltime
4. Temporary Parttime
126. How long have you worked in this organization?
1. Less than 1 year
2. 1 to 5 years
3. 6 to 10 years
4. 11 to 15 years
5. More than 15 years
127. How long have you held your present position?
1. Less than 1 year
2. 1 to 5 years
3. 6 to 10 years
4. 11 to 15 years
5. More than 15 years
128. What is your position in this organization?
1. I don’t supervise anybody
2. First-line supervisor
3. Middle management
4. Top management
5. Other (Please specify: _______________________________________________________________)
10
Communication Evaluation Survey
129. What was the last level you completed in school?
1. Less than high school graduate
2. High School graduate
3. Some college or technical school
4. Completed college or technical school
5. Graduate work
130. What is your age?
1. Under 20 years of age
2. 21 to 30 years of age
3. 31 to 40 years of age
4. 41 to 50 years of age
5. Over 50 years of age
131. How much training to improve your communicative skills have you had?
1. No training at all
2. Little training (attended 1 seminar, workshop, training activity, or course)
3. Some training (attended a few seminars, workshops, training activities, or courses)
4. Extensive training (attended a great number of seminars, workshops, training activities, or courses)
132. How much money did you receive from this organization last year?
1. Less than $10,000
2. $10,000 to $19,999
3. $20,000 to $29,999
4. $30,000 to $49,999
5. Over $50,000
133. During the past ten years, in how many other organizations have you been employed?
1. No other organizations
2. One other organization
3. Two other organizations
4. Three other organizations
5. More than three others
134. Are you presently looking for a job in a different organization?
1. Yes
2. No
COM 631/731
Final Paper Assignment: Organizational Communication Audit
(250 points)
Project Description: Your task is to conduct an organizational communication audit on any
organization of your choice using the communication audit survey that I posted in Blackboard
and to write a paper to report the results of the audit. The paper should be an academic paper but
should also communicate to the organizational leaders to help them understand how
communication is taking place in their organization.
Paper Requirements
Your final paper should be 20-25 pages in length total (including references, tables, figures,
appendices), should follow the APA Style Manual (6th ed.), and should include the following
sections:
1. An introduction that describes the organization and nature of the audit
2. A literature review that explains important variables included in the audit and cites
research findings that demonstrate the importance of these variables to the health of the
organization that you are evaluating.
3. A methodology section that explains exactly how you conducted your audit and analyzed
your results.
4. A results section that provides your research results.
5. A discussion section that discusses the implications of your results on the organization.
6. A recommendations section that presents recommendations to the organization based on
your research findings.
7. A reference section that provides all the references that you cite in the text of your paper.
8. An appendix that provides your research instrument.
Models to Work From
I have provided an article on an organizational communication audit and a research instrument
from Concordia University based on the International Communication Association’s audit for
you to work from. You can add new questions, delete questions, or modify questions from this
research instrument so it best assesses the organization that you decide to study. There are also
other models and examples available that you can draw from in the academic literature.
Please submit your completed assignment to the dedicated submission link in Week 15.
Due Date: By 11:59 p.m. EST on Saturday, Week 15.