The Hair Studio has recently opened in the local Sutton Coldfield neighbour hood. The Salon has been open for the past 6 months. This new Hair salon has a variety of products that it sells, such as hair and care product to enhance the hair and improve it also it has a selection of professionals that cut and do re-styling of the hair.
The salon has been experiencing many problems in the past couple of months since it has opened. All the customer details have been stored in filing cabinets. The disadvantages of having the information of the customers stored in filing cabinets are that the cabinets take up space and too much room of the salon which may cause some inconvenience. There is also a probability that some of the customer details could get misplaced of even lost therefore this could lead to customer complaints.
The reputation of the salon could lessen and this will affect the company sales and income. The hair salon is not efficient enough because other problems could occur such as double bookings this would cause confusion for the salon. The salon needs to advertise their business since it is new to the local area and they could do this by putting up poster and other methods such as making leaflets. The opening hours of the shop should be put on the salon door so the people are aware of the opening hours of the hair salon.
I am an ICT specialist and I have been approached by the Hair Studio salon business and they have asked me to design an ICT solution which is a new system that will help salon to hopefully function more smoothly. This new ICT system that I will give the hair salon will help the business become more organised and can handle the client’s data more efficiently. The ICT system should make a huge difference to this business and the hair salon should have a vast benefit from the changes that will take place within it business. This will make the salon work more effectively and make the salon more reliable so this can fulfil customer loyalty and there will be no customer complaints. The new ICT should make a huge difference to the salon and solve all their problems at present.
I am going to solve all these problems at present by using the ICT system which will allow the data of all the clients to be managed in a securely and safe way so no other person from a third party can enter the clients personal details. The system will be able to save and store the records of each client who comes to the hair salon frequently, and this will make it easier for the details to be handled by a member of staff. To make the information organised in a professional style I can make columns for the ICT system such as Name, Surname, Address, telephone/mobile number this will go under the personal details section and the other section will be where all the appointments will be booked in the appointment booking system. This will help the salon manage the details in an organised manner and there will be secure.