University of Phoenix Week 3 Service System Applications Summary
The purpose is to align proper service system applications to certain industries. You will also analyze and evaluate a company’s customer service strengths and challenges.
Selecta company you are familiar with, such as your own employer or a public company that you know you can find customer service data on.
Identify the type(s) of service system used in the company or a certain part of the company.
Write a summary that outlines and highlights the system strengths and weaknesses. Include an analysis of industry comparisons, if available.